Shipping Policy

At Galaxys.co, we aim to provide efficient and reliable shipping within the United States. Please review our shipping policy for details on processing times, shipping options, and other important information.

1. Processing Times

• Order Processing: Orders are processed within 1-2 business days after your purchase. Orders placed on weekends or holidays will begin processing on the next business day.
• Order Confirmation: Once your order is placed, you will receive a confirmation email. When your order has shipped, we’ll send you another email with tracking information.

2. Shipping Options & Rates

We offer various shipping options to suit your needs. Rates may vary based on the shipping method selected and the destination location.

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• Express Shipping: Estimated delivery within 1-2 business days.

Note: Shipping times are estimates and may vary due to external factors, including carrier delays and weather conditions.

3. Shipping Restrictions

Currently, Galaxys.co ships only within the United States. We do not offer international shipping at this time.

4. Order Tracking

Once your order has shipped, you will receive a tracking number by email, which you can use to monitor the progress of your delivery. Please allow up to 24 hours for tracking information to be updated.

5. Lost or Damaged Packages

We rely on trusted third-party carriers to deliver our products. While rare, packages may occasionally be lost or damaged during transit. To ensure coverage for such cases, we offer Route 53 insurance at checkout. While optional, we strongly recommend selecting this service to cover any potential issues during shipping.

If your package is lost or arrives damaged, please contact us at [email protected] with your order number and details so we can assist you.

6. Incorrect Shipping Addresses

Please double-check your shipping information before placing your order. Galaxys.co is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you realize an error in your address after placing an order, contact us immediately at [email protected]. We will do our best to assist you but cannot guarantee changes once an order has shipped.